Who to call when you need help

1. Overview

Important numbers to call for assistance:
If you are experiencing or witnessing an emergency, call 911
Homeless Hotline: 510-522-HOME (4663)
Alameda County Mobile Crisis Team: 510-891-5600
Alameda Police Department Non-Emergency: 510-337-8340
Not sure? Call 211 

2. Mental Health & Substance Abuse

  • Crisis Support Services 24/7 hotline: 800-309-2131
  • National suicide prevention 24/7 lifeline: 800-273-TALK (8255)
  • Mental health 24/7 warmline: 855-845-7415 
  • LGBTQ Trevor Project 24/7 lifeline: 866-488-7386, or text "START" to 678-678
  • Mental health and substance abuse 24/7 helpline, treatment referral, and information: 800-622-HELP (4357)
  • Disaster distress 24/7 helpline: 800-985-5990
  • Mental illness helpline: 800-950-NAMI (6264) (M-F, 10am-8pm ET)
  • County substance use helpline: 844-682-7215 (M-F, 8am-9pm)
  • California 24/7 youth crisis line: 800-845-5200, or text "Safe" to 20121 (texts are evening hours only, 4-11pm)
  • Alameda Family Services support center: 510-459-6134
  • Alameda Family Services behavioral health care clinic/emotional support warm line: 510-629-6210
  • Parenting stress 24/7 helpline: 800-829-3777
  • East Bay Alcoholics Anonymous 24/7 hotline: 510-839-8900 
  • Narcotics Anonymous Alameda County 24/7 helpline: 510-444-HOPE (4673), Press 3 
  • Magnolia Women's Drug Treatment 24/7: 510-547-1531 

3. Alameda Homeless Hotline

The Homeless Hotline is a central phone line for people experiencing homelessness, at risk of homelessness, local businesses, and Alameda residents to call for assistance and support: 510-522-HOME (4663): 9-5 M-F, after hours call 211

4. Violence & Abuse

  • National domestic violence hotline: 800-799-SAFE (7233) or 800-787-3224 (TTY)
  • Crisis 24/7 line: 866-A-WAY-OUT (866-292-9688)
  • A safe place 24/7 emergency phone line for domestic violence: 510-536-7233
  • Bay Area sexual violence 24/7 hotline: 510-845-7273
  • National sexual assault 24/7 hotline: 800-656-4673 
  • Child abuse crisis and counseling like with 24/7 support to parents and families: 415-441-5437 
  • County 24/7 hotline to report child abuse or neglect: 510-259-1800 
  • Older adult, elder abuse and neglect 24/7 response line: 510-577-3500 or 866-CALL-APS

5. City Services

6. Animal Services 

  • Animal Control: 510-337-8562
  • Friends of the Alameda Animal Shelter: 510-337-8565
  • Wild animals: 925-935-1978

7. Food Security

  • Alameda Food Bank: 510-523-5850
  • Alameda Meals on Wheels: 510-865-6131
  • Mastick Senior Center Lunch Program: 510-747-7506 

8. Other Important Social Services 

  • 211: housing resources center  
  • Planned Parenthood: 510-746-4700
  • Highland Hospital Women's Services: 510-437-8500
  • La Leche League of Alameda breastfeeding support: 510-592-8539
  • Pregnancy and postpartum wellness: 510-618-2086
  • County social services adoption agency: 510-268-2422
  • ACCESS Women's health justice: 800-376-4636 (en español 800-442-2237)
  • Medi-Cal Family health line: 888-604-4636
  • Friendship line to help older adults stay connected: 888-670-1360

9. COVID-19

  • Statewide assistance hotline: 833-544-2374
  • California COVID-19 hotline: 833-422-4255 (M-F 8am-8pm, Sa-Su 8am-5pm)  
  • County vaccine helpline: 510-208-4VAX (4829)
  • City vaccine helpline: 510-747-7512