Frequently Asked Questions

If you have an old fire extinguisher please call Alameda County Household Hazardous Waste, toll free number 800-606-6606. or click here.


The Alameda Police Department does car seat installations. Please call 510-337-8590. 


Please call our billing contractor for services until August 31,2018 please contact Intermedix 888-980-9138.

For services on or beyond  September 1, 2018 please contact Whitman Enterprises at 800-906-6552



This is one of the most common questions we are asked.
Crews work 48 hour shifts (2 complete days) , and have to provide their own meals.  Every day a cook is selected at each station and it is their responsibility to come up with a menu plan and shop.  After every meal the bill is divided amongst the crew members and everyone pays their equal parts.  Our number one responsibility is to serve this community and its citizens.  In order to provide the most effective and rapid care, the crews take the apparatus to the stores so they can stay in service, and respond to any emergencies that occurs in the city without causing significant delays.


The City of Alameda provides ambulance transport services, through its Fire Department. This allows the City to provide a higher level of service to the community than would be possible if they contracted with a private provider, allows for control over all aspects of the provision of this service. it serves as a funding sources for the emergency response capabilities of the AFD. 

This is evident in the faster response times to medical emergencies to initiate care that the current service provides. In critical medical emergencies where seconds can make a difference between life and death this is a very important detail. Our residents enjoy an average response time of 4:36 whereas residents of most areas of Alameda County wait over 8 minutes for an emergency ambulance response. 

A fire truck, also known as a ladder truck, carries multiple ground ladders of varying length and purpose; an aerial ladder used to reach upper floors of buildings; rescue equipment for forcible entry, extrication, etc; numerous power tools such as chain saws, ventilation fans, and lighting equipment. The Truck Company are the combat engineers of the fire service and primarily are charge with rescue, auto extrication, ventilation, and salvage of emergency scenes. 

A fire engine, also known as a fire pumper, carries thousands of feet of fire hose, nozzles, hose couplings and other equipment. It also carries 500 gallons of water in a tank for a quick attack on a fire which is critical to fire control until they can establish a dedicated water supply from a fire hydrant. The fire engine is the basic response unit of the AFD and also have at least one of the members assigned trained to Paramedic level to provide prompt medical care. 

Multiple fire engines and/or trucks will only show up to a single vehicle accident if there are extenuating circumstances involved which could require additional personnel. An example of this would be an accident with someone trapped in a vehicle who needs extrication.

Under this circumstance we would send a Engine Company, with a paramedic, and carrying hose and water supply. This is necessary as there is a potential for fire in any vehicle accident. We would also send a Truck Company which carries rescue equipment and power tools. All of these operations require enough trained personnel to manipulate equipment and extricate the trapped person successfully.  Under these circumstances we would also have an ambulance respond for patient transportation to the Hospital. 

A fall for a senior citizen is often a very frightening and sometimes life altering incident. One of the major causes of traumatic injuries to seniors is from falling down, which can easily result in bone fractures or internal injuries. We take these types of emergency responses very seriously because of our training experience and response history.

The Alameda Fire Department is required to comply with the Alameda County Emergency Medical Services protocols call for medical emergencies. These protocols require a Engine Company or Truck Company with at least one paramedic to be on scene at all emergency medical calls in a first response mode. They also require a transport provider (Ambulance) to respond with at least one paramedic to all emergency medical calls.

In Alameda the Fire Department provides ambulance first responder (engine or truck company) and transport provider (Ambulance) services. In other parts of the County a private ambulance company provides the transport services. So, for example, if you are involved in a medical emergency in Hayward, a Hayward Fire Engine Company and a Paramedics Plus ambulance will respond.