Who to call when you need help

1. Overview

Important numbers to call for assistance:
If you are experiencing or witnessing an emergency, call 911
Crisis Support: 800-309-2131 (24/7)
Mobile Crisis Team: 510-891-5600 (M-F, 8-6)
Homelessness: 510-747-6890 (M-Th, 9-4:30)
Alameda Police Department Non-Emergency: 510-337-8340 (24/7)
Not sure? Call 211 

2. Mental Health & Substance Abuse

Available 24/7 (all day, every day):

• Crisis Support Services hotline: 800-309-2131
• National suicide prevention lifeline: 800-273-TALK (8255)
• Mental health warmline: 855-845-7415 
• LGBTQ Trevor Project lifeline: 866-488-7386, or text "START" to 678-678
• Mental health and substance abuse helpline, treatment referral, and information: 800-622-HELP (4357)
• Disaster distress helpline: 800-985-5990
• California youth crisis line: 800-845-5200, or text "Safe" to 20121 (texts are evening hours only, 4-11pm)
• Parenting stress helpline: 800-829-3777
• East Bay Alcoholics Anonymous hotline: 510-839-8900
• Narcotics Anonymous Alameda County helpline: 510-444-HOPE (4673), Press 3
• Magnolia Women's Drug Treatment: 510-547-1531 

Services with limited hours:

• Ongoing mental health and substance abuse services: 800-491-9099 (M-F, 8:30-5)  
• Mental illness helpline: 800-950-NAMI (6264) (M-F, 10am-8pm ET)
• County substance use helpline: 844-682-7215 (M-F, 8am-9pm)
• Alameda Family Services support center: 510-459-6134
• Alameda Family Services behavioral health care clinic/emotional support warm line: 510-629-6210

Download a guide of Mental Health Resources(PDF, 176KB) put together by Alameda Family Services. Visit the ACCYF website for additional resources.

3. Homelessness (Housing & Human Services)

If you are experiencing homelessness, at risk of homelessness, or concerned about an unhoused community member, please call the Housing & Human Services Division for assistance and support: 510-747-6890 (9-4:30 M-Th, after hours call 2-1-1).

4. Violence & Abuse 

Available 24/7 (all day, every day):

• National domestic violence hotline: 800-799-SAFE (7233) or 800-787-3224 (TTY)
• Crisis line: 866-A-WAY-OUT (866-292-9688)
• A safe place emergency phone line for domestic violence: 510-536-7233
• Bay Area sexual violence hotline: 510-845-7273
• National sexual assault hotline: 800-656-4673 
• Child abuse crisis and counseling like with support to parents and families: 415-441-5437 
• County hotline to report child abuse or neglect: 510-259-1800 
• Older adult, elder abuse and neglect response line: 510-577-3500 or 866-CALL-APS

5. City Services

• Request maintenance service or call 510-747-7900
• Who to call during the COVID-19 pandemic
• Alameda Rent Program: 510-747-4346
• Alameda Permit Center: 510-747-6800
• Alameda Recreation & Parks Department: 510-747-7529
• Alameda Free Library: 510-747-7777

6. Animal Services 

• Animal Control: 510-337-8562
• Friends of the Alameda Animal Shelter: 510-337-8565
• Wild animals: 925-935-1978

7. Food Security

• Alameda Food Bank: 510-523-5850
• Alameda Meals on Wheels: 510-865-6131
• Mastick Senior Center Lunch Program: 510-747-7506 

8. Other Important Social Services 

• 211: housing resources center  
• Planned Parenthood: 510-746-4700
• Highland Hospital Women's Services: 510-437-8500
• La Leche League of Alameda breastfeeding support: 510-592-8539
• Pregnancy and postpartum wellness: 510-618-2086
• County social services adoption agency: 510-268-2422
• ACCESS Women's health justice: 800-376-4636 (en español 800-442-2237)
• Medi-Cal Family health line: 888-604-4636
• Friendship line to help older adults stay connected: 888-670-1360

9. COVID-19

• Statewide assistance hotline: 833-544-2374
• California COVID-19 hotline: 833-422-4255 (M-F 8am-8pm, Sa-Su 8am-5pm)  
• County vaccine helpline: 510-208-4VAX (4829)
• City vaccine helpline: 510-747-7512