Membership & Policies

The New Member Orientation is highly recommended for those new to Alameda, recently retired, or welcoming parents for an extended visit! This optional orientation familiarizes new members with the Center’s activities, programs, and services and includes a guided tour of the facility.

The orientation is held on the 2nd Thursday of every month at 10:30 am. For more information about the Center or to make a reservation for the New Member Orientation, please call 510-747-7500 or visit our front office.

We look forward to meeting you!

The Mastick Senior Center (MSC) is dedicated to promoting programs and services in the areas of health, education, and recreation to meet the needs of adults aged 50 and older. We are committed to providing a positive recreational experience. To ensure a positive, safe, and open experience for all, participants must follow the Code of Conduct below. Please immediately report any concerns to MSC staff.

1. Follow and adhere to all state laws and local ordinances with regard to behavior. Guardians of minors are responsible for adherence to these laws and ordinances for those in their care.
2. Treat everyone with kindness, courtesy, and respect.
3. Refrain from using abusive, obscene, threatening, harassing, insulting or suggestive language or gestures.
4. Refrain from engaging in or threatening physical violence, intimidation, assault, or battery, including but not limited to unwanted/unsolicited touching.
5. Alcohol, illegal drugs, and weapons of any kind are not allowed on MSC premises.
6. Damage, destruction or theft of the MSC or personal property is not allowed.
7. Food and beverages are not permitted in the Computer room or Media Room.
8. Refrain from loitering or sleeping in facilities or using public areas such as restrooms for personal hygiene (shaving, bathing, washing clothes/items, etc.).
9. Participants are expected to maintain an acceptable standard of personal hygiene. Individuals exuding strong odors, due to personal hygiene, scented products, or other reasons, that disrupt MSC programs/spaces may be required to leave the premises.
10. Shoes and clothing must be worn at all times.
11. Surveys, photographs, or video recording in the Center may require prior written permission from MSC staff. Release forms may also be required.
12. No solicitation or sales of goods or services are allowed. Under no circumstances may individuals ask staff or other participants for money. If a participant is experiencing financial hardship, please check with staff for social service assistance.
13. Personal belongings must not be left unattended. MSC is not responsible for lost or stolen property and reserves the right to dispose of abandoned property.
14. Lost and found items will be retained for 30 days before being donated to the MCS Thrift Shop.
15. Animals may not be left unattended on MSC premises, including in vehicles parked in the parking lot.

Violation of the Code of Conduct may be addressed by the following procedures:

1st Incident: Counseling with a Recreation Manager, followed by letter to member.

2nd Incident: Counseling with verbal warning from a Recreation Supervisor and Recreation Manager, followed by letter to member.

3rd Incident: Suspension (up to 1-3 months and/or permanent expulsion, depending upon severity of the offense) from Center, documented by letter to member.

Depending on the nature and severity of the offense, Center staff reserves the right to enforce immediate suspension or take appropriate measure(s) (e.g., contact police).

Members returning to the Center before a suspension is over will be asked to leave by Center staff. If this approach is unsuccessful, the local police may be called to protect the safety and welfare of others.

As per the California Department on Aging and Title 22 requirements, the City of Alameda (Mastick Senior Center) has established a grievance policy for the disposition of grievances by individuals authorized to act on their behalf against Mastick Senior Center’s program, employees, or volunteers.

Grievances will be initiated by filing a Grievance Disposition Form available in the Mastick Office and will be addressed as follows:

• Depending on the nature of the grievance, staff will address the grievance within 48 hours.
• Staff will provide a written notification of the results of the review to the individual filing the grievance, including a statement that the grievance may be appealed to the Alameda County Area Agency on Aging (AAA) and the Alameda Recreation and Park Department (ARPD) if dissatisfied with the results of the service provider’s preview.
• Staff will adhere to the confidentiality provisions to protect the consumer’s right to privacy. Only information relevant to the grievance may be released to the responding party without the older individual’s consent.

Individuals will be notified of the grievance process by:

• Posting notification of the grievance process in visible and accessible areas.
• Advising homebound individuals of the process either orally or in writing upon contact with the individuals.

Grievances not resolved to the satisfaction of the individual or persons authorized to act on their behalf, may be forwarded to the AAA Director and/or the ARPD Director in writing. If the grievance forwarded to the AAA Director and/or ARPD Director is not resolved to satisfaction, the grievance must be forwarded to the Social Services Agency Director or the City Manager’s Office in writing for a final grievance resolution

If the individual filing the grievance cannot complete and submit the Grievance Disposition Form, the AAA, ARPD, and/or City of Alameda shall:

• Verbally accept the grievance.
• Prepare a written grievance.
• Have the individual filing the grievance sign the written grievance, although not necessarily prior to the commencement of the informal review.

Note:   Share our commendations, complaints and suggestions by sending an email to MastickSuggestion@alamedaca.com or depositing a note in the Suggestions Boxes located in the Mastick front lobby.

The Mastick Senior Center Advisory Board (MSCAB) Scholarship offers quarterly registration discounts for low income members.

Program Eligibility: Recipient must be a member of the Mastick Senior Center with an annual household income below the HUD Low Income limit.

Program Benefits: The program offsets up to 50% (not to exceed $50) of Mastick Senior Center program fees per quarter.

To learn more about the scholarship, please visit the Mastick office or call 510-747-7500. Scholarship applications and transactions must occur in person at the Center.

• Program Cancellation: Mastick Senior Center reserves the right to cancel programs due to low enrollment. If a program is canceled, the program fee paid by the participant will be refunded in full.
• Withdrawal from Program (Before Start Date): Mastick Senior Center requires that a participant request a withdrawal at least 7 business days before the program start date. A $20 processing fee is deducted from the portion paid by the participant and the remaining balance will be refunded.
• Withdrawal from Program (After Start Date): If a participant requests a withdrawal after a program begins, the prorated charge for the number of classes that have occurred and will occur within the next 7 business days, plus a $20 processing fee will be deducted from the original portion paid by the participant. The remaining balance will be refunded.
• Mastick Day Trip Programs: Refunds are granted ONLY when requested 7 business days before the day of the trip and the space is filled by a participant from the Wait List. A $20 processing fee applies to all trip program withdrawals. Special accommodations requests, such as wheelchairs (manual or power-driven) and manually powered devices, must be made as soon as possible and may have an earlier deadline than above. Restrictions may apply due to venue rules and bus availability.
• Specialty programs may have different policies and fees. Please review program details before registering.