TYPE OF INCIDENT |
ROUTING DIRECTION |
A) On-Going Emergency Incidents such as:
1. Any discharge of hazardous materials, unknown materials
2. Incidents where pollutant materials are already discharging into a storm drain inlet, the estuary channel, a lagoon, or the Bay
3. Issues with life and health-safety implications
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Call 9-1-1
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B) Reports of Sewer Over Flow Emergencies |
Call Public Works Maintenance Service Center @ (510)747-7900
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C) Reports of ILLEGAL DUMPING (other than emergencies described above) of non-hazardous material to the public right-of way (i.e. sidewalk or the street) such as:
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1. Cement slurry, construction debris, landscaping debris, washwater (i.e., from floors, paint brushes, carpet cleaning, or dog groomer), etc. |
Call the City’s non-emergency 24-hour dispatch line @ (510) 337-8340 |
2. Abandoned waste (i.e. garbage, electronics, furniture, appliances) |
Call Public Works Maintenance Service Center @ 747-7900 |
3. Calls/reports about a non-immediate incident (e.g., "Last week, I observed ....") |
Call Public Works Clean Water Program staff @ 747-7930 |
For all non-emergency situations, callers can also be referred to the City’s online customer relationship management software, SeeClickFix at https://seeclickfix.com/
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