ADA Complaint/Request for Assistance
Complaints concerning access to City facilities, programs, services or activities should use the Grievance Procedure detailed below. Please contact the Human Resources Department for employment-related complaints of disability discrimination. The Grievance Procedure below is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Alameda.
The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.
The complaint should be submitted by the complainant and/or their designee as soon as possible but no later than 60 calendar days after the alleged violation to:
Public Works Director/ADA Coordinator
950 W Mall Sq Suite 110
Alameda, CA 94501
Within 30 calendar days after receipt of the complaint, Erin Smith or their designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, Erin Smith or their designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the City of Alameda and offer options for substantive resolution of the complaint.
If the response by Erin Smith or their designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the City Manager or their designee.
Within 30 calendar days after receipt of the appeal, the City Manager or their designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the City Manager or their designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.
All written complaints received by Erin Smith or their designee, appeals to the City Manager or their designee, and responses from these two offices will be retained by the City of Alameda for at least three years.
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